Win a £50 gift card

Welcome Process Satisfaction Survey

Your thoughts help us make the quoting and welcome journey even better. Complete this quick survey and you’ll be entered into our prize draw for a chance to win a £50 gift card. It only takes a couple of minutes, and your input makes a real difference.

How clear and helpful was the information provided during the quoting and welcome process? *
Did the advisor explain your policy and benefits, limitations, exclusions effectively? *
How satisfied were you with your overall experience? *
How easy was it to get the support you needed? *
Did you feel the information provided helped you make an informed choice? *
How confident did you feel in selecting the policy based on the information provided? *
Did you feel that you were given the opportunity to make the final decision on proceeding with the policy *
Did you save money by transferring to HMCA? *
Would you recommend us to a friend or colleague? *
This score shows how likely our customers are to recommend us to others. It’s calculated from feedback across our surveys and helps us see how well we’re meeting expectations at different stages of your journey with us. The higher the score, the stronger the signal that we’re creating experiences our customers truly value and are happy to share.
Please provide any additional comments or suggestions: